Business Analyst CRM – ID 2489311

Para Reconocida Compañía Mundial Líder en soluciones de Software de Telecomunicaciones, Seleccionaremos: Líder Técnico
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• Be a Role Model for the team, Give technical guidance, code review UAT and production fixes.
• Be Proactive to identify potential issues with each and every delivery and take corrective actions on time.
• Help team with On-time and quality Deliveries as per SLA guidelines.
• Ongoing UAT support and defect fixes.

• Handle, Assist Configuration issues.
• Root cause analyses of various defects.
• Development of CRs.
• Performance improvements.
• Handle communication with the customer application teams (both IT and business)
• Be a trusted advisor for the customer.
• Defect Management.
• Priority setting for the team members.
• Issue Escalation and Management.
• Day to day sessions with support teams on escalated issues

• Knowledge of Rational ClearCase and ClearQuest tools.
• Customer facing onsite experience.
. Strong written and oral communication skills in Spanish and English.

• At least 5 years experience with CRM and Smart Client technical experience including but not limited to CIM and Support applications, CRM data model, SLA Manager, Integration Gateway etc.
• Strong J2EE skills (Java, EJB, Web Services)
• At least 3 years of knowledge of HP/SUN OS, Experience with Web Servers and Application servers (Websphere or Weblogic) is a must.
• At least 3 years of Unix scripting and SQL experience.
• CRM configuration/administration knowledge.
• Proven record of excellent performance
• Strong communications skills
• Strong problem solving skills

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