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On-Going Support Manager to manage an onsite team based at the customer site in Buenos Aires, Argentina. The OGS Manager is expected to work closely with the customer and the offsite support team for problem escalation and timely resolution of issues:
Manage production support activities and lead the overall OGS team for Full BSS solution
Work with client and the company teams to deliver timely, high-quality solutions for production issues and new CRs
Participate in new requirement/IA discussions with customer and other company counterparts.
Work collaboratively with internal as well as external customer for the company.
7+ years of software testing/ development / support experience
Experience with DB and data modeling (Oracle, SQL, PL/SQL Server, TOAD)
Prior experience in the telecom industry
Experience directly managing a team of at least 10 people
Experience in CRM and Billing components for prepaid and postpaid platforms
Understanding of software development lifecycle and defect lifecycle
Experience with testing tools like Quality Center
Degree in Computer Science/Information Systems or related experience
Previous experience in Production/Operations Support is preferred
Experience in large IT projects or environment is preferred
People management skills
Strong written and oral communication skills in Spanish and English.